CUSTOMER CARE AND FREQUENTLY ASKED QUESTIONS

Privacy

Nicole Sanders LLC is committed to respecting your privacy. We assure you that all personal information submitted to us via shopnicolesanders.com is kept secure and confidential and is not shared with third-party companies. We may contact you by email to alert you of special sales and promotions. If you wish to be removed from our mail list, please contact us at customerservice@shopnicolesanders.com.

Information Collection

In order to use the Site you may be required to complete a registration process in which we will collect certain personal information such as your name, address and email address. When you register, you will also consent to receive email correspondence from us. We will use your personal information to complete transactions, respond to your requests, deliver the products and services you request, and notify you of promotions, updates, or special offers that we think may interest you.

If you wish to discontinue email correspondence at any time, simply follow the instructions to “Manage Your Subscription” which appear in every email we send, or notify us through the Contact Us page.

Analytics

We automatically log information about you and your device. For example, when browsing and shopping on Nicole Sanders LLC website, we log your IP address, operating system type, browser type, the referring website, pages you viewed, and access times.

We may log information using "cookies." Cookies are small data files stored on your device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our site.

We use several types of cookies on our site:

 - Essential Cookies. These cookies are essential to provide you with services available through our site. For example, when you sign in to Nicole Sanders LLC, we may send cookies to your device so that we can identify you as a user.

 - Functionality Cookies. These cookies are used to remember choices you make when you use our site, such as your country. The purpose of these cookies is to provide you with a more personal experience on our site.

 - Analytics and Performance Cookies. These cookies are used to collect information about traffic to our site and how users use the site. The information is aggregated and anonymous and does not identify any individual visitor. It includes the number of visitors to our site, the pages they visited, and other similar information. We use this information to help operate, maintain, and improve our site.

 - Social Media Cookies. These cookies are used when you share information using a social media sharing button on the site or engage with our content on or through a social network such as Facebook or Twitter. The social network will record that you have done this.

You can typically remove and reject cookies from Nicole Sanders LLC with your browser settings. For step-by-step instructions, please check your browser’s help section. If you remove or reject our cookies, it could affect how Nicole Sanders LLC works for you.

Google Analytics

We use Google Analytics, a service which collects information anonymously and reports website trends without identifying individual visitors. Google Analytics uses its own cookie to track visitor interactions. To learn more about the information collected by Google Analytics, please visit https://www.google.com/policies/privacy/.

Protection Of Information

We use reasonable physical, electronic, and administrative safeguards to help us protect the security, integrity and confidentiality of data stored in our system. The Site encrypts your credit card number and other personal information to provide for the secure transmission of the information from your electronic devise to our servers. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your personal information to the employees, officers, third-party contractors, and strategic partners of Nicole Sanders LLC who need the information in order to perform their duties.

External Links

We may provide links to the websites of other companies through our Site. We are not responsible for how these other companies collect, use, disclose, or secure the information that you provide them. If you choose to access a third party website linked to our Site, you do so at your own risk and it is subject to any terms of service or privacy policy (if any) associated with such third party websites.

Collection Of Information From Minors

Nicole Sanders LLC does not solicit personal information from minors. If you are not 18 years of age or older, you are not authorized to use the Site. If we learn that a user is under 13 years of age, we will promptly delete any personal information we have collected about that user.

Social Media

By commenting on your Instagram, Facebook, Twitter, or Pinterest photo with #lovemynicolesanders when solicited by Nicole Sanders LLC, you are consenting to Nicole Sanders LLC to utilize your intellectual property for the purposes of marketing the Nicole Sanders LLC brand via its own Instagram, website, email marketing campaigns, and both digital and print advertising.  Additionally, you are relinquishing your rights to any compensation for the use of these photos and intellectual property or any profit that is generated from the use of these photos and intellectual property.

The Nicole Sanders LLC website uses Pinterest Tag to track customer's preferences in navigating the Site. You can opt out of being tracked by Pinterest Tag in the basic settings of you Pinterest user account.

Ordering

Before Submitting Your Order: Please confirm that all order details are correct and that you have contacted us to answer any questions you may have BEFORE submitting your order. All orders are put into production as soon as you have submitted payment through our website and are unable to be altered or cancelled.

Monograms: All monograms will be made in the exact letter order in which the initials are entered. We DO NOT rearrange the letter order of the monograms. The traditional monogram format is first name initial, last name initial, middle name initial. All other custom-order items, i.e. nameplate necklaces, will be made exactly as they are ordered by the customer (including case types).

Custom Character Strings:  We cannot produce products with profanity or profane connotations.

Once your order has been placed, you will receive an automated email confirmation for your order showing the contents of your order including the personalizations you specified for any of our custom products. Please review that email. If you notice any issues with your order or if you do not receive your order confirmation email within a few minutes after placing your order, please contact us right away via email to customerservice@shopnicolesanders.com

 

Order Processing Time

All orders ship 7-10 days from the time the order is placed.

Expedited shipping does not affect the production time for custom items. If you wish to rush a custom item, please contact a customer service representative and know that a rush fee will be applied to your order and expedited shipping may need to be applied depending on the shipping location.

If your purchase is a gift and it will not arrive in time, please contact customerservice@shopnicoleesanders.com for a card enclosure stating that a custom Nicole Sanders LLC piece is on its way!

*PLEASE NOTE that all orders ship complete. All items on the order are subject to the longest production time on that order. (i.e. An order with one stock items and one custom item will ship when all items are complete, which could be 4-6 weeks from the date the order was placed.) If you wish to receive a non-custom stock item prior to a custom piece, please order the items separately.

 

Shipping

Nicole Sanders LLC ships most orders via USPS and may change carriers at our discretion.

At the time your order is placed, you will receive a confirmation email with the order number. The day your order is shipped, we will email you a shipping notification, which will include the tracking number.

Expedited shipping options (2 Day air, etc) apply only to transit time and does not speed up the listed production time of an order. Should you wish to rush an item so that you receive it sooner than the stated turnaround times for that particular product, please contact customer service and know that a fee will be applied to the items rushed and expedited shipping may need to be applied depending on the shipping location.

Shipments that are ‘returned to sender’ or undeliverable are subject to additional shipping and handling costs.

Every product undergoes careful inspection prior to shipment. Please notify us of any damage within 7 days of receipt and we will arrange for a prompt repair or replacement.